Shipping

Freight Policy / Delivery Instructions

Prices of all products are inclusive of GST.

Standard shipping charges apply within Australia only. Most items under 5kg have free shipping unless otherwise stated.

Overseas orders will be Price on Application.

Our preferred delivery system is with Australia post for orders under 5Kg. Any over-weight or bulky items in excess of 5Kg will be subject to a freight charge which will be calculated by delivery postcode. Quotations will include itemised shipping costs.

We aim to dispatch orders from our premises within 2-3 working days after payment is cleared. If any item is not in stock it may take a few days to receive from our suppliers. We shall advise you by email if any item on your order is back- ordered and in the case of a large order we will usually deliver the in-stock items and forward any back-ordered items as soon as they are available.

DELIVERY TIMES FROM THE DATE OF DISPATCH

Australia post
Region:

Queensland coastal 2-3 working days
Queensland rural 3-5 working days
NSW / Victoria 3-5 working days
SA/ NT/ WA 7-9 working days

These are only estimates for Australia post

Via couriers / freight companies / road transport
Region:

Queensland coastal 2-3 working days
Queensland rural 3-5 working days
NSW / Victoria 3-5 working days
SA/ NT/ WA 7-9 working days

These times are only estimates for alternative freight companies.

Remote areas with interconnecting freight services will incur longer delivery times – we apologise in advance for any delays which may occur and be outside of our control.

If you live in a rural area, our courier may contact you to organise a mutually convenient and secure location for delivery of the goods.

Your order from SolaRain will be processed generally within the same days of the order being received and paid in full. Most orders generally will reach the finally destination with 1 to 7 business days. We will be using Australia posts eParcel facility for ease of tracking your order